Responsible Gaming at xb99
At xb99, we believe entertainment should never come at the cost of your wellbeing. Our responsible gaming programme gives every Bangladesh player the tools, resources, and support needed to keep gambling safe, controlled, and genuinely enjoyable.
Six Pillars of Player Protection at xb99
These six principles define how xb99 approaches player safety — not as a compliance checkbox, but as a genuine commitment to every player across Bangladesh.
Strict 21+ Age Verification
xb99 is exclusively available to adults aged 21 and above. Every account undergoes a thorough age and identity verification process using official Bangladeshi documents such as National ID cards and passports. No exceptions are made.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account settings at any time. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period.
Session Time Controls
Reality checks and session time reminders can be configured in your xb99 account. These alerts notify you of how long you have been playing, helping you stay aware of time spent and make informed decisions about continuing your session.
Time-Out and Cooling-Off
If you need a short break, xb99 offers time-out options of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you will not be able to log in, deposit, or place bets.
Self-Exclusion Programme
Players who feel they need a longer break can request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion is processed within 24 hours and cannot be reversed before the selected period expires.
24/7 Dedicated Support
Our player protection team is available around the clock via live chat and email at [email protected]. If gambling is becoming a problem for you or someone you care about, reach out to us any time — day or night, including Eid and public holidays.
Gambling Carries Real Financial Risk — Please Read This
Gambling is a form of entertainment, not a strategy to generate income or recover financial losses. At xb99, we are obligated to remind every player that all betting and casino games involve a genuine risk of losing money. The house edge is real and applies to every game, including cricket betting markets, live dealer tables, and online slots. xb99 strongly discourages chasing losses, playing under the influence of alcohol or stress, borrowing money to gamble, or gambling as a way to escape personal problems. If you are experiencing financial hardship, gambling is not the solution. Please seek financial advice and consider activating the deposit limit and self-exclusion tools available in your xb99 account.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to identify — especially when it is happening to you. xb99 wants every Bangladesh player to be informed. If any of the following signs feel familiar — whether for yourself or someone you know — it is important to act promptly.
These warning signs do not automatically mean a person has a serious gambling disorder, but they do indicate that it is time to pause, reflect, and consider using the responsible gaming tools available on xb99 or speaking with a professional.
Remember: recognising a problem early is a sign of strength, not weakness. xb99's support team is here to help — contact us any time at [email protected] and we will respond without judgment.
Spending more money on gambling than you originally intended or can comfortably afford.
Chasing losses by placing additional bets in an attempt to win back money you have already lost.
Spending significantly more time gambling than you planned, losing track of how long sessions last.
Hiding gambling activity from family, friends, or colleagues out of shame or fear of their reaction.
Feeling anxious, irritable, or restless when attempting to reduce gambling or take a break from it.
Borrowing money, selling possessions, or failing to meet bills in order to fund gambling activity.
Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.
Gambling as a coping mechanism for stress, loneliness, depression, or other difficult emotions.
xb99 Responsible Gaming Tools in Detail
Each tool below is available to every registered player and can be activated immediately via your account settings or by contacting our support team directly.
Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (BDT). All mobile wallet transactions via bKash, Nagad, Rocket, and Upay count toward your chosen limit. Your limit is enforced in real time — once reached, further deposits are blocked for the remainder of the period.
Decreasing a deposit limit takes effect immediately. Increasing a limit requires a 7-day waiting period, giving you time to reflect before a higher limit is applied.
Loss Limits
Set a maximum net loss amount across a defined period. Once your net losses reach the configured threshold, you will be unable to place further bets or wagers for the remainder of that period. This tool is particularly useful for cricket betting sessions during high-energy tournaments like the BPL or T20 World Cup.
As with deposit limits, reductions apply immediately while increases are subject to a 7-day cooling-off period.
Session Time Limits
Configure a maximum session duration for any single login. When your session reaches the set time, you will receive a reality-check notification informing you of your session length, net win/loss position, and giving you the option to continue or log out. Notifications are delivered clearly and without pressure.
You may also configure periodic in-session reminders at intervals of 15, 30, 45, or 60 minutes.
Time-Out / Cooling-Off
Request a short-term suspension of your xb99 account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, make deposits, or place any bets. Pending withdrawals will still be processed normally to your registered bKash, Nagad, or Rocket wallet.
Time-outs cannot be cancelled early — the full period must elapse before your account is reactivated. This feature is designed to help you take a structured break when needed.
Self-Exclusion
Self-exclusion is the most powerful tool xb99 offers to players who feel gambling is becoming a serious problem. You may request exclusion for 6 months, 1 year, 2 years, 5 years, or permanently. Once activated, your account is fully suspended and you will be removed from all marketing communications.
Self-exclusion cannot be reversed before the chosen period expires, and requests for early reversal will always be declined. To apply, contact [email protected] with the subject line "Self-Exclusion Request".
Account Activity Review
Access a complete history of your deposit, withdrawal, and gaming activity directly from your xb99 account dashboard. Reviewing your own history at regular intervals — weekly or monthly — is one of the most effective responsible gaming habits a player can build.
If you notice patterns that concern you, use the limit and exclusion tools above or contact our 24/7 support team for a confidential conversation about your options.
How Is Your Relationship with Gambling?
Taking a moment to honestly answer these questions can help you evaluate whether your gambling habits are healthy and controlled. This is not a clinical diagnostic tool — it is a simple self-reflection exercise that xb99 encourages all players to complete periodically.
If you answer "yes" to three or more of these questions, we strongly encourage you to consider activating a deposit limit, time-out, or self-exclusion on your xb99 account, and to reach out for support.
Self-Assessment Checklist
Answer honestly. These questions relate to your gambling behaviour over the past 30 days.
Have you spent more money gambling than you planned or could afford?
Have you tried to win back money you have lost by continuing to gamble?
Have you felt anxious, irritable, or upset when you were not able to gamble?
Have you neglected family, work, or social obligations in favour of gambling?
Have you borrowed money or sold belongings to fund your gambling?
Have you hidden your gambling activity from people close to you?
Have you used gambling as a way to escape from problems or negative emotions?
Our Ongoing Responsible Gaming Commitments
Responsible gaming at xb99 is not a one-time policy document — it is an ongoing operational commitment that shapes how we build and run the platform every day. Below are the specific actions xb99 takes to deliver on this promise to every player in Bangladesh.
Proactive Player Monitoring
xb99 operates automated systems that continuously monitor player betting patterns, deposit frequency, and session behaviour for signs of problem gambling. When risk indicators are detected, our player protection team reaches out proactively — before a player may even recognise the pattern themselves.
Staff Training and Awareness
Every member of the xb99 customer support and operations team receives ongoing training in responsible gaming awareness, including how to identify at-risk players, how to handle sensitive conversations with empathy, and how to escalate cases requiring specialist intervention.
No Targeted Marketing to At-Risk Players
Players who have activated a deposit limit, time-out, or self-exclusion are immediately removed from all promotional marketing lists. xb99 does not send bonus offers, promotional emails, or SMS campaigns to any player who has indicated they are experiencing difficulties with their gambling behaviour.
Transparent Odds and House Edge Disclosure
xb99 ensures that players have access to clear information about the return-to-player (RTP) percentages for all slot games and the odds structures for cricket betting markets. We believe informed players make better decisions, and transparency is central to our responsible gaming approach.
Responsible Advertising Standards
All marketing and promotional materials produced by xb99 comply with responsible advertising principles. Advertising is never directed at minors, never portrays gambling as a guaranteed path to wealth, and always includes clear responsible gaming messaging and the 21+ age restriction notice.
Regular Policy Review and Updates
xb99's responsible gaming policies are reviewed regularly to incorporate emerging best practices, player feedback, and developments in player protection standards. We are committed to continuously improving the tools and support available to every player on our platform.
Need Help? Reach Our Player Protection Team Now
If gambling is causing you stress, financial pressure, or affecting your relationships — please reach out. Our dedicated player protection team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day, and Independence Day. All enquiries are treated with complete confidentiality. You do not need to be in crisis to contact us — if you simply want to talk through your options, we are here.
When contacting us about responsible gaming, please include:
- Your registered xb99 username or email
- The tool you wish to activate (e.g., self-exclusion)
- The duration or limit amount you prefer
- Subject line: "Responsible Gaming Request"
Play Smart. Play Safe. Play at xb99.
When you are ready to enjoy the xb99 platform responsibly, explore our cricket betting, casino games, and slots — with full control over your limits every step of the way.